Urgent Visits Frequently Asked Questions

Do I need to call in advance of my Urgent Primary Care Visit?

  • Yes! Please call us to register by phone before you arrive: 603-354-5484
  • Phone registration and COVID-19 screenings help us provide you the best care for your symptoms and concerns. This could be by phone, virtual visit, or in-person in our department or at the KARES unit.
  • For more information on COVID-19, visit our COVID-19 FAQ page.

Is the Walk-In Care Clinic Closed and can I still get an Urgent Visit?

  • Yes and yes.
  • Our team and services just relocated - we still offer our patients urgent visits with the same hours, 365 days a year.
  • The Walk-In Care Clinic on Emerald Street closed on Tuesday, February 16. Learn more about the move >
  • Urgent Visits are now part of Primary Care, on floor 1A of Cheshire Medical Center at 580 Court Street in Keene.
  • Our phone number is the same. Please call us to register by phone before you arrive: 603-354-5484
  • Follow the signs for dedicated urgent visit parking in the West parking lot of the Medical Center.

Why are the walk-in care services moving to Cheshire Medical Center at 580 Court Street?

Urgent Visits were available at the Medical Center before moving to Emerald Street in 2015. Moving them back to Court Street allows us to offer same-day appointments for patients with access to extensive health care services right on-site.  

It also allows the Urgent Visit team to staff the KARES unit and continue to offer Virtual Visits. As we established the KARES unit at the Medical Center in response to COVID-19, this move means we are once again covering the full scope of care in one location.

Marika Henegan, MD

Urgent Visit Q&A with Marika Henegan, MD

The Medical Director of Urgent Primary Care Visits and KARES explains her team’s motives for moving their services back to the main campus on Court Street in February.

Read more

Is there dedicated Urgent Visits parking at Medical Center on Court Street?

Yes. Please follow the signs to dedicated urgent visit parking to the West of our Medical Center. At this time, please use the Main Entrance and proceed to floor 1A, Team F, located before you arrive at Family Medicine teams A-C.

Do I have to visit Main Registration for any reason?

No. Since you have already registered by calling 603-354-5484 before your visit, you can proceed directly from the designated Urgent Visit parking, through the Main Entrance, up to floor 1A of the north building. Payment and other details pertaining to your visit are handled by the Urgent Visits team.

Will you see me if I have a cough, cold or symptoms that could be COVID-19?

Yes. We will first screen you over the phone. Then if you need in-person care, we can direct you to the best location. This could include a visit to our respiratory care unit (KARES) and possibly COVID-19 testing.

What should I do if I may have COVID-19 symptoms?

  • For more information, visit our COVID-19 Exposure and Symptoms page.
  • If you need urgent care or do not have a primary care provider here, call us at 603-354-5484.
  • If you have a primary care provider, call them for a phone screening and recommendations. Call our COVID line if your primary care is with Cheshire: 603-354-6700.

Can you arrange for COVID-19 testing?

For testing only please call our COVID line at 603-354-6700 or fill out a form requesting a test online here:  COVID-19 Testing FAQs. Urgent Visits may arrange for COVID testing as part of your KARES visit.

Do you perform diagnostic tests like X-rays and blood work?

Yes, we perform diagnostic testing and lab work. Relocating Urgent Visits to the Medical Center from the Emerald Street location allows us to offer you the full range of our testing capabilities in one convenient location, starting February 17.

Do you perform strep tests and other rapid tests?

Due to COVID-related concerns, we are not performing rapid strep or rapid flu tests at this time. After urgent visit services move to the main Medical Center of February 17, we can offer lab services and diagnostic testing on-site.

What insurance plans do you accept?

Most insurances are accepted. Our acceptance of your insurance does not guarantee payment by your insurer. If you have questions regarding your coverage we recommend contacting your health care insurance provider directly.

See Cheshire Medical Center’s Billing and Charges page for more information.

Why should I see the Urgent Visits team instead of the Emergency Department?

Urgent Visit wait times are shorter and function more like your regular office visit. Patients seeking urgent visits are typically suffering from less serious health problems than those treated first in our Emergency Department.

Can I have an Urgent Visit even if my primary care provider (PCP) is not from Dartmouth-Hitchcock?

  • No. After Tuesday, February 16, Urgent Primary Care v\Visits are available only to existing patients of Cheshire Medical Center and satellite locations and those who wish to establish a primary care provider here.
  • If you would like a primary care provider at Cheshire Medical Center, Walpole, or Winchester, we can help you get the paperwork started during your Urgent Visit.

How long is the wait for an Urgent Visit?

  • Wait times vary depending on how many patients have called ahead of you.
  • We will ask you to wait in your car until we are ready to bring you to an exam room.
  • Typically, waits are about 15 minutes; however, there may be times when the wait is longer. 

How long will a visit take?

Visit length will vary depending on the complexity of your condition and treatment, if testing is required during your visit, and the number of patients being seen. On average, patients leave about 45 minutes after they first arrived. Some diagnostics and treatments may extend visits beyond a few hours.

Can I schedule routine immunizations with the Urgent Visit team?

No. Please contact your primary care provider

However, we do have flu shots during the season for patients who are seen here for other reasons and provide tetanus booster if appropriate for injury assessed.

Can I have an Urgent Visit if I am from outside of the area?

Only if you are a patient of Cheshire Medical Center, our satellite locations in Walpole and Winchester, or wish to establish a primary care provider with us. Please call us first for screening and registration: 603-354-5484

Will I see a doctor?

Our Urgent Visits medical staff are Dartmouth-Hitchcock providers: MDs, nurse practitioners, and physician assistants. You will be seen by a skilled provider who is well equipped to address your medical problems.

What if I need follow-up care?

This will be arranged or reviewed with you as appropriate during and/or after your visit.

Can I use the Urgent Visits team as my primary doctor if I don't have one?

Ongoing or chronic medical problems and general preventive health care are best addressed by a primary care provider. If you do not currently have one locally, we can help you establish one at our Medical Center or satellite locations in Walpole and Winchester.

Will you refill my existing medications?

Not typically unless it is related to the health problem you are visiting us to treat. We can help connect you with your primary care provider's office to address refill needs.

Will my primary care provider or team be aware of my visit?

All patients who have primary care providers who are part of Cheshire Medical Center or the Dartmouth-Hitchcock Health system, have shared electronic health records (EHRs). Your PCP will not be notified of your visit, but they will be able to read the visit notes, test results and anything else that results from your Urgent Visit. 

You can contact your provider, make appointments and view your health records on our myD-H patient portal.

What if I don’t have insurance?

Services may be paid out-of-pocket or via credit card once services have been billed. See Cheshire Medical Center’s Billing and Charges page for more information.

What forms of payment do you accept?

We accept cash, checks, VISA, and Mastercard. See Cheshire Medical Center’s Billing and Charges page for more information.