How to Get the Right Care

Is it safe to visit the medical center and primary care offices?

Yes. We go above and beyond to ensure every visit is safe for you and our employees. It is important to your overall health that you do not postpone care or ignore symptoms needing medical attention.

COVID-19 care and testing

Please call before seeking medical care if you may have COVID-19 or have been exposed to COVID-19 within the last 10 days. Learn more about COVID-19  or visit our COVID-19 testing page.

COVID-19 Vaccination questions

We are receiving a very high call volume regarding vaccination eligibility for our patients. Please read our Vaccination FAQ page before calling your provider.

There are many ways to obtain care from the Primary Care Department. Whether your visit is in person, online, or on the phone for a prescription renewal, we have options that can meet your schedule and lifestyle.

Virtual Visits

Outpatient Virtual Visits are available with all providers, although they are not appropriate for every medical problem. Ask for this convenient alternative to an in-person visit when you call to schedule your appointment. 

Prescription renewals

Each primary team, including all Family Medicine teams and the Pediatrics team, has a dedicated prescription renewal line, just call your team and listen for the prescription renewal option.

Phone nurses on call 24/7

A phone nurse is available to answer questions and give advice for concerns requiring a nurse's expertise. When you call your Family Medicine team or Pediatrics with your concerns, a nurse calls you back the same day to address them. Phone nurses also have direct contact with your primary care provider (PCP) for urgent matters. After our regular office hours, our phones are answered by highly qualified phone nurses who work with the on-call provider.

Regular office visits for concerns

If you have a concern about your health or the health of your child, don't wait for your yearly visit to let us know. Make an appointment with us for an assessment this week.

Most health issues are easier to treat if we address them early, so don't delay medical treatment you may need. We may give you recommendations, a prescription, order tests to find out more about what is going on, or refer you to a specialist. Call your Family Medicine team or Pediatrics today.

Same-day appointments

All Cheshire’s primary care teams offer scheduled same-day appointments from 8:00 am to 5:00 pm, Monday through Friday, to serve you or your child’s acute care needs. Please call your Family Medicine team or Pediatrics on the day you or your child needs an appointment to schedule one. 

Please note: Same-day appointments are made first-come, first-served and you must call on the day of the appointment. Messages from the night before are not honored. 

Urgent Visits

Urgent Primary Care Visits are available for scrapes, minor burns, fractures, coughs, sore throats, and more, 365 days a year. Please call our Urgent Visits team to register before you arrive, at 603-354-5484. This helps us ensure anyone suspected of having COVID-19 can receive care in a way that keeps all our patients and staff safe. We care for you via phone, Virtual Visit, or in-person at our Medical Center.

If the Urgent Visits team schedules an appointment for you at our KARES respiratory evaluation unit, find directions here.

Yearly wellness visits/annual physical

Your yearly wellness visit is your time to share any concerns and goals regarding your health with your PCP. It is your PCP’s opportunity to assess your risk of future medical problems and to get to know you better. We check your vital signs, screen for diseases, and ask you about your lifestyle and goals for your health. If we find a concern, we can create a plan of care with you, order tests, or give a referral to a specialist.

Emergency care

If you or your family member experience a life-threatening emergency, call 911 for assistance or go directly to our Emergency Department.

Patient being treated at an Urgent Visit

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Medication Assistance Program Coordinator Hayley Compos, left, with Donald Mazanowski, MD, of Family Medicine Team B at Cheshire Medical Center

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