Outpatient Virtual Visits

In addition to in-person visits, our providers now offer convenient virtual telehealth visits. Often saving you time and money, you can see your provider from the comfort of your own home. Many patients prefer using their computer or smartphone to talk directly to their primary care provider or specialist without traveling or sitting in a waiting room.

Some medical problems are best assessed and treated in person, and we can help you decide which type of appointment is right for your needs.

How can I make an appointment for a virtual visit?

To schedule an appointment, you can contact your provider’s office the same as you would for an in-person office visit. Our operators can connect you to any department when you call 603-354-5400 or use our phone list.

Specialty medicine virtual visits

Most of our specialists in departments such as Cardiology, Neurology, Orthopaedics, and Rheumatology find virtual visits work well for an initial consultation and follow up visits. If you live over 20 minutes from Keene, specialists can request lab work, x-rays, and other tests to be done at a location closer to you. This allows patients in rural areas to receive specialty care from Cheshire’s Dartmouth-Hitchcock physicians with minimal travel.

While you can call these departments directly to make an appointment, most insurance companies require you to ask your primary care provider to give you a referral.

How do I get an urgent virtual visit?

The Urgent Primary Care Visit providers offer same-day care for everyday illnesses and injuries. For many common medical problems, they may be able to assess and treat you via your computer or smartphone right away. Call 603-354-5484, so we can best coordinate your care.

What do I need to know to have a successful virtual visit?

Virtual visit with mom and baby

What if I have trouble or need assistance?

Dartmouth-Hitchcock Health has a dedicated technical support line to help you.

Call 1-888-353-3462, Monday-Friday, 7:30 am – 5:00 pm for assistance.


Why would I want a Virtual Visit?

  • Convenience: virtual visits save you time and money related to travel. The average American uses 3 hours of their day to attend a 25-minute in-person visit, which often includes taking time off work, getting childcare, or arranging for transportation.
  • Get care on snow days: Don't miss your appointment due to dangerous driving conditions. Changing an existing appointment to a virtual visit ahead of bad weather means you don’t have to choose between getting the care you need and staying safe.
  • Involve family members: Do you want your spouse to attend your appointment without them taking time off work, or include a child who lives out of state? You can invite family members and caretakers to your virtual visits via Zoom.
  • Save your energy for recovery: Sometimes when you are sick, the last thing you want to do is get out of bed and drive to an appointment for a doctor’s advice. Virtual visits allow you to get professional recommendations from the comfort of your home.
  • Stop viruses from spreading: If you may have COVID-19 or flu, staying isolated in your home is the best way to keep others safe. A virtual visit allows our providers to safely assess your symptoms, schedule testing, and arrange for in-person care if necessary.

Is a Virtual Visit a better choice if I have possible COVID-19 symptoms?

Some symptoms of COVID-19 are similar to everyday illnesses, such as colds, allergies, flu, and even stomach problems. If you need urgent or same-day medical care for possible COVID-19 symptoms, call our Urgent Visits team. A nurse will ask you questions about your symptoms and possible exposure to the virus, then coordinate the best care for your needs. This may include a virtual visit or a visit to our respiratory care unit.

View a full a list of COVID-19 symptoms and other frequently asked questions.

Will my insurance cover a virtual visit?

Since the COVID-19 health crisis began, most insurance companies now cover virtual visits, so call your insurance company to learn about your health coverage.

Doctor seeing patient through video conference on computer

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