Quality and Safety

Quality and Safety: Our highest priority. Our ongoing commitment.

At Cheshire Medical Center, nothing is more important than delivering high-quality care and ensuring the safety of our patients, visitors, clinicians, and staff. The quest to do our best links several essential elements: ongoing training, best practices in health care, and an atmosphere of mutual support.

In a hospital environment, “quality” isn’t an abstract notion. To ensure patient safety and improve treatment outcomes, we engage in activities ranging from preparedness drills and certification programs to third-party accreditation programs and professional development activities. We achieve our fundamental commitment to safety through standards and treatment protocols that are rigorously followed across every dimension of our operation.

Every three years we voluntarily seek accreditation from The Joint Commission, the industry standard in quality improvement and patient safety, achieving the Commission’s Gold Seal of Approval®–a symbol of trust and commitment.

Continuous learning. Continuous improvement.

Health care is a human enterprise. Humans apply knowledge and use complex equipment in a high-stakes environment. Despite careful planning, things can sometimes go wrong. At Cheshire, we strive to learn from our successes and our mistakes. We evolve our policies using quantitative evidence, and we do all we can to maximize positive outcomes and minimize risk.

Cheshire’s Just Culture provides a safe space for employees to report any concerns. We follow up on every report and make changes as necessary. We are also proactive: A quality and safety team that includes Cheshire’s chief executives meets regularly with staff and providers to hear suggestions direct from the front lines.

Dartmouth Health: A system of quality and safety

As a member of the Dartmouth Health system, we share information on the policies and procedures that work best, and identify which should be replaced. We compare notes with all the institutions in the system, ensuring that we adhere to best practices in quality of care and patient safety. Cheshire is grateful to be able to share with and learn from our distinguished colleagues.