Visiting Cheshire Medical Center

Committed to your safety on our campus

Find your way to our main campus and satellite locations.

At Cheshire Medical Center, we go to great lengths to ensure the safety of our patients and employees. Since the start of the pandemic, we have taken every measure to ensure a safe and clean experience for everyone. Every person who enters our facilities plays a role, including you, so please learn more about how we protect you and others.

Visiting our facilities during COVID-19

As part of our effort to keep patients and staff healthy during COVID-19, our caregiver and visitor policy is frequently changing. Please review our updated Visitor and Caregiver Policy prior to your visit.

Cheshire Medical Center entrances

We have reduced access at some entrances on our main campus, to ensure we screen every person who enters. Please learn more about how we keep patients and staff safe and read our current Visitor and Caregiver Policy before you arrive on campus.

All authorized visitors must use the Main Entrance. 

  • Main Entrance access for *patients and authorized caregivers and visitors, as allowed:
    • Monday through Friday: 5:30 am to 7:00 pm
    • Saturday and Sunday: 5:30 am to 6:00 pm 
  • Cafeteria/Employee Entrance access for Farnum Outpatient Physical Rehabilitation and Pain Management patients:
    • Monday through Friday: 5:30 am to 5:00 pm
  • Emergency Department Entrance:
    • Open 24 hours
  • Norris Cotton Cancer Center (NCCC) Kingsbury Pavilion Entrance access for patients and authorized caregivers:
    • Monday through Friday: 7:00 am and 5:00 pm
  • West Entrance:
    • Monday through Friday: 7:00 am and 5:00 pm (effective 4/5/21)
  • Satellite locations:
    • Please follow instructions on the signage at satellite locations before entering the building. We may ask you to call our dedicated line for a phone screening before entering these locations.

*Patients entering through our Main Entrance who need a wheelchair:

  • If you need a wheelchair, please let a screener know and we will have one available at the Main Entrance.
  • If you need assistance while you are in the wheelchair, you can bring someone to your appointment to help you. This person qualifies as a "caregiver" under our visitor policy.
  • If you need staff assistance while you are in the wheelchair, please call 603-354-5454 x 4801 and we’d be happy to assist.
  • Please schedule extra time to get to your appointment if you need assistance.

Smoke-free campus

For the safety of patients and staff, please do not smoke anywhere on the Cheshire Medical Center campus; this includes parking lots and walking trails. Learn about free tobacco cessation support groups.

Zero tolerance policy

Cheshire Medical Center has a Zero Tolerance Policy for any type of aggression, including abusive language or verbal harassment, sexual harassment, threats of harm, or physical assault. Aggression may result in removal from the facility and/or prosecution. If you witness any of the above behaviors, please tell a staff member or call security on an in-house phone. Dial 0 for the operator or 5555 directly, if the situation is urgent.


While Wi-Fi is available in many public areas of our medical center, it is not available throughout the building. Some patient care areas restrict usage of mobile devices. Please ask our staff for more information. Our hospital staff will assist in-patients who want to connect to loved ones through virtual visits on mobile devices.

Amenities at our medical center

Our new retail pharmacy and chapel are available for those visiting Cheshire Medical Center. We also have a Service Credit Union location across from the Art Nichols Cafe.

To keep staff safe and allow for social distancing, the Art Nichols Cafe is available for patients and visitors FOR TAKE-OUT ONLY until further notice.

Walking paths

Generous donors have allowed us to build walking paths throughout Cheshire’s campus. These paths offer a beautiful, tranquil retreat for patients, visitors, and staff. There are several benches in secluded areas along the paths. The paths also join walking paths maintained by the city of Keene.

Map of Cheshire Medical Center Walking Paths

Download this map of Cheshire Medical Center walking paths (PDF).