Prepare for Your First Visit

How do I get ready for my first appointment at Cheshire Medical Center?

You don’t need to do a lot for your first appointment. There are just a few things to prepare. 

Fill out a medical records release form. Before your first appointment, you will receive this form in the mail. It gives your primary care provider access to your medical records so they can provide you with the best health care. You will be asked to send that form back to Cheshire Medical Center. To learn more, visit choosing a new provider

Monitor your symptoms and check your temperature in the days before your appointment. If you have any symptoms that could be COVID-19, call your doctor's office. Depending on your situation, your provider may schedule a Virtual Visit instead or you may be asked to reschedule your appointment.

What do I need to bring to my appointment?

  • Bring a photo ID with you. This doesn’t need to be anything special. A driver’s license, a work badge, a student ID, or anything with your name and picture on it will do.
  • Bring your insurance card if you have one.
  • Bring yourself! Arrive 15 minutes before your appointment time.
  • Bring a facemask and check our most up-to-date visiting guidelines, which change in response to the current COVID-19 situation.

Will I need to fill out paperwork?

Yes, you will need to fill out paperwork at your first appointment.

  • You’ll read and sign Cheshire’s HIPPA notice of privacy practices. This outlines how Cheshire is bound by law to protect your personal information.
  • If you are the legal guardian of a child under the age of 18, you will be asked to fill out an “authorization to consent to medical treatment of minor child” form. This gives permission for your child’s doctor and the hospital to care for your child.

What will the check-in clerk ask me?

Once you are in the doctor’s office, you might be asked more than once for your name and your date of birth. This is to make sure you receive safe, accurate, quality care during your visit to Cheshire.

Do I have to make a payment for my appointment?

Depending on your health insurance, you might be asked to make a co-payment before seeing your doctor.

If you don’t have insurance or if you are experiencing financial difficulty, Cheshire Medical Center offers financial assistance to qualified patients. Cheshire will also work to develop a payment plan that can best meet your needs. If you are having trouble making ends meet, our Population Health team can offer help paying for medications, getting insurance, and other free or reduced-price support.

What if I need an interpreter?

When you make your appointment, tell the nurse or clerk that you need a translator or interpreter services. For more information, see Interpreter Services and Accessibility.

How do find directions to the hospital?

See Locations and Directions.

Is there public transportation to the hospital?

Cheshire Medical Center is on the Keene City Express Bus route. If you need a ride to your appointment, Community Volunteer Transportation Company (CVTC) may be able to help. Call them at 1-877-428-2882, ext. 5