Patient Relations

Everything we do at Cheshire Medical Center is fueled by our commitment to deliver excellent, compassionate care in a safe, well-run environment. We appreciate all feedback and hope you will share information about your experience with us.

We strive to address all communication and quality-of-care concerns, then use them to learn and to improve on our current processes.

To promote communication, we encourage patients and family members to speak with a member of the patient’s care team if there are questions about their care.

If there is a concern or complaint that is not being resolved to your satisfaction, or if you prefer to discuss your concern with someone not directly involved in the situation, please reach out to us by using the contact information in the Contact us button in the upper-right of this page.

Our patient relations representative works with you and your team to address your concerns. We intend to respond to complaints immediately. When we can’t respond immediately, we share our plan to investigate the matter and respond to you within 30 days.

Sharing feedback

To share your feedback with us, please call Patient Relations (see Contact us button in the upper-right of this page) or email patientrelations@cheshire-med.com.

If there is an unresolved issue remaining after giving our patient relations representative time to look into your concern you may contact The Joint Commission or the New Hampshire Department of Health and Human Services:

The Joint Commission
Office of Quality and Safety
The Joint Commission
1 Renaissance Boulevard
Oakbrook Terrace, Illinois 60181

Phone: 800-994-6610
The Joint Commission

New Hampshire Department of Health and Human Services (NHDHHS)
Office of the Ombudsman
129 Pleasant Street
Concord, NH 03301

Phone: 800-852-3345 ext. 6941
NHDHHS Office of the Ombudsman