The Doorway

If you or anyone you know is experiencing an addiction crisis, call 211.

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Doorway logo

Anyone, anytime can experience addiction—and anyone, anytime, can ask for help.

For many people, addiction is a daily reality. We can help. Whether you are seeking help for yourself or a loved one, or are looking for information, you’ve come to the right place. Wherever you live and wherever you are on your journey, The Doorway connects you to the supports and services that are right for you, including:

  • Peer recovery support services
  • Prevention, including naloxone
  • Screening and evaluation
  • Supports and services to assist in long-term recovery
  • Treatment, including medication-assisted treatment (MAT)

Read more about The Doorway in the feature story of our Health + Wellness magazine.

You are not alone

The staff at The Doorway are here to help.

Recovery is real, it’s great, and it’s available today by calling 211 or visiting our Keene location.

The Doorway in Keene is located at 24 Railroad Street (map and directions) and affiliated with Cheshire Medical Center. We are ready to take care of you and connect you to support. This free service is available to all New Hampshire residents. For more information visit The Doorway in all parts of New Hampshire.

What happens when I call 211 or visit The Doorway?

When you call 211 or visit The Doorway at 24 Railroad Street in Keene, you meet with a staff member who listens, without judgment. Some of us have been right where you are, right now.

This meeting can happen in person, over the phone, or on a computer. You’ll have space and time to tell your story and explore your needs. We offer support with compassion and acceptance, then help you take the next steps.

We can connect you to support, guidance, and community, and can help you access treatment, recovery, and self-sufficiency services.

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Nelson Hayden, Director of The Doorway
Nelson Hayden, MA, MBA, LADC, director of The Doorway at Cheshire Medical Center

Helping you every step of the way

We can then help you choose the programs and supports that are right for you. We can help you make the phone calls, fill out the forms, and answer the questions. We can help with transportation to appointments. We can help talk with your family and loved ones.

We check in with you every day to see how you’re doing. We’ll continue to call as you work your way through recovery.

The Doorway is also a place where you can simply sit and talk. We really listen to you and can be a source of ongoing support—even if you’re don’t want help right away. The Doorway is always open for you when you are ready.

When someone walks through this door or calls 211 for help, we’re going to take care of you.

Nelson Hayden, Directory of The Doorway

What if someone I care about needs help?

Whether you are seeking help for yourself, or a loved one, or are simply looking for information and resources related to drugs or alcohol, The Doorway is the right place.

To contact The Doorway, call 211 anytime or visit 24 Railroad Street in Keene, Monday through Friday, 8:00 am to 5:00 pm.

Recovery stories

View the stories of four people who have shared their journeys with addiction.

Fay’s journey with addiction started before she even graduated from high school. When she became pregnant with her first child, Fay knew it was time to begin her recovery so she could give her daughter a better life.
Before his recovery, DJ experienced homelessness and knew it was time for a change. In his recovery, DJ has graduated from college, owns a home, and found a job he loves. DJ wants you to know: change is possible.
Ira, a veteran, began his recovery because he didn’t want to live with guilt and shame each day. He now uses his past challenges to inspire him to live his best life and be fully present for his children.
Jessica believes that loss, despair, and disconnection can keep someone from seeking the help they need. She also believes that each and every person has the strength to recover.

The Doorway is a free service. It is supported by the Center for Population Health (CPH) at Cheshire Medical Center. CPH is focused on health and wellness education, outreach, and support to individuals, families, worksites, schools, and the community.