Walk-In Care Frequently Asked Questions

Do I need to call in advance?

  • You do not need an appointment, but please call us to register by phone.
  • For the safety of our patients, staff, and community during the COVID-19 outbreak, our first contact with you will by phone. We will work with you to provide the safest care possible, by phone or in person, based on your symptoms and concerns.
  • If you have a fever, cough or shortness of breath, please call us at 603-354-5400 for a phone screening and recommendations before you seek any medical care. For more information, visit our COVID-19 FAQ page.

What services does the Walk-In Care Clinic provide?

The Walk-In Care Clinic is intended for minor illnesses and everyday injuries. See a more detailed list of the services we typically provide.

What should I do if I may have COVID-19 symptoms?

If you have a fever, cough or shortness of breath, please call us at 603-354-5400 for a phone screening and recommendations before you seek any medical care.

For more information, visit our COVID-19 FAQ page.

Do you perform X-rays?

Yes, X-rays are performed on site.

Do you perform strep tests and other rapid tests?

Rapid strep, urine dip testing, and rapid flu are performed on site. If needed, blood testing can be drawn here and then sent to the main lab to be run later in the day.

What insurance plans do you accept?

Most insurances are accepted. Our acceptance of your insurance does not guarantee payment by your insurer. If you have questions regarding your coverage we recommend contacting your health care insurance provider directly.

See Cheshire Medical Center’s Billing and Charges page for more information.

Why should I visit the Walk-In Care Clinic instead of the Emergency Room?

Walk-In Care wait times are shorter and function more like your regular office visit. Patients waiting for Walk-In Care are typically suffering from less serious health problems than those waiting in our Emergency Department.

Visit our blog to learn more about choosing between Cheshire’s Emergency Department and Walk-In Care Clinic for treatment of your urgent health problem.

Can I be seen at the Walk-In Care Clinic even if my primary care provider (PCP) is not from Dartmouth-Hitchcock?

Yes, simply walk in.

How long is the wait at the Walk-In Care Clinic?

Wait times vary depending on how many patients are waiting ahead of you when you arrive. Typically, it will be about 15 minutes before you are taken to an exam room; however, there may be times when the wait is longer.

How long will a visit take?

Visit length will vary depending on the complexity of your condition and treatment, if testing is required during your visit, and the number of patients being seen. On average, patients leave about 45 minutes after they first arrived. Some diagnostics and treatments may extend visits beyond an hour.

Can I get a routine physical at the Walk-In Care Clinic?

No, please contact your primary care provider.

Can I get routine immunizations at the Walk-In Care Clinic?

No, however, we do have flu shots during the season for patients who are seen here for other reasons and provide tetanus booster if appropriate for injury assessed.

Can I be seen at the Walk-In Care Clinic if I am from outside of the area?

Yes, simply walk in.

Will I see a doctor?

Our clinic medical staff are Dartmouth-Hitchcock providers: MDs, nurse practitioners, and physician assistants. You will be seen by a skilled provider who is well equipped to address your medical problems.

What if I need follow-up care?

This will be arranged or reviewed with you as appropriate during and/or after your visit.

Can I use the Walk-In Care Clinic as my primary doctor if I don't have one?

Ongoing or chronic medical problems and general preventive health care are best addressed by a primary care provider. If you do not currently have one locally, we can help you get one.

Will you refill my existing medications?

Not typically unless it is related to the health problem you are visiting us to treat. We can help connect you with your primary care provider's office to address refill needs.

Will my primary care provider or team be aware of my visit?

If your primary care provider is part of Cheshire Medical Center or the Dartmouth-Hitchcock Health system, they will be notified through your electronic health records (EHRs). You can also contact your provider, make appointments and view your health records on our myD-H patient portal.

What if I don’t have insurance?

Services may be paid out-of-pocket or via credit card once services have been billed. See Cheshire Medical Center’s Billing and Charges page for more information.

What forms of payment do you accept?

We accept cash, checks, VISA, and Mastercard. See Cheshire Medical Center’s Billing and Charges page for more information.