Walk-In Care Frequently Asked Questions

Do I need to call in advance?

  • Yes! Please call us to register by phone before you arrive: 603-354-5484
  • When you call, we will also screen you for COVID-19 to best direct your care.
  • Phone registration and screenings are for the safety of our patients, staff, and community during the COVID-19 pandemic. We will work with you to provide the safest care possible, by phone, video, or in person, based on your symptoms and concerns.
  • For more information on COVID-19, visit our COVID-19 FAQ page.

Will you see me if I have a cough, cold or symptoms that could be COVID-19?

Yes. We will first screen you over the phone. Then if you need in-person care, we can direct you to the best location. This could include a visit to our respiratory care unit and COVID-19 testing.

What should I do if I may have COVID-19 symptoms?

View the Center for Disease Control’s list of symptoms here

If you need urgent care or do not have a primary care provider here, call us at 603-354-5484.

If you have a primary care provider, call them for a phone screening and recommendations. Call primary care at Cheshire: 603-354-5400.

For more information, visit our COVID-19 FAQ page.

Can you arrange for COVID-19 testing?

Yes we can. For more information, view our COVID-19 Testing FAQs

Do you perform X-rays?

Yes, we perform X-rays on site.

Do you perform strep tests and other rapid tests?

Due to COVID related concerns, we are not performing rapid strep or rapid flu tests at this time.  We do offer rapid urine testing on site and if needed, blood testing can be done here and then sent to the main lab to be run later in the day.

What insurance plans do you accept?

Most insurances are accepted. Our acceptance of your insurance does not guarantee payment by your insurer. If you have questions regarding your coverage we recommend contacting your health care insurance provider directly.

See Cheshire Medical Center’s Billing and Charges page for more information.

Why should I visit the Walk-In Care Clinic instead of the Emergency Room?

Walk-In Care wait times are shorter and function more like your regular office visit. Patients seeking Walk-In Care are typically suffering from less serious health problems than those treated first in our Emergency Department.

Visit our blog to learn more about choosing between Cheshire’s Emergency Department and Walk-In Care Clinic for treatment of your urgent health problem.

Can I be seen at the Walk-In Care Clinic even if my primary care provider (PCP) is not from Dartmouth-Hitchcock?

Yes. Please call us first for a screening and registration: 603-354-5484

How long is the wait at the Walk-In Care Clinic?

Wait times vary depending on how many patients have called ahead of you.

We will ask you to wait in your car until we are ready to bring you to an exam room.

Typically, waits are about 15 minutes; however, there may be times when the wait is longer. 

How long will a visit take?

Visit length will vary depending on the complexity of your condition and treatment, if testing is required during your visit, and the number of patients being seen. On average, patients leave about 45 minutes after they first arrived. Some diagnostics and treatments may extend visits beyond an hour.

Can I get a routine physical at the Walk-In Care Clinic?

No. Please contact your primary care provider.

Can I get routine immunizations at the Walk-In Care Clinic?

No. However, we do have flu shots during the season for patients who are seen here for other reasons and provide tetanus booster if appropriate for injury assessed.

Can I be seen at the Walk-In Care Clinic if I am from outside of the area?

Yes. Please call us first for a screening and registration: 603-354-5484

Will I see a doctor?

Our clinic medical staff are Dartmouth-Hitchcock providers: MDs, nurse practitioners, and physician assistants. You will be seen by a skilled provider who is well equipped to address your medical problems.

What if I need follow-up care?

This will be arranged or reviewed with you as appropriate during and/or after your visit.

Can I use the Walk-In Care Clinic as my primary doctor if I don't have one?

Ongoing or chronic medical problems and general preventive health care are best addressed by a primary care provider. If you do not currently have one locally, we can help you get one.

Will you refill my existing medications?

Not typically unless it is related to the health problem you are visiting us to treat. We can help connect you with your primary care provider's office to address refill needs.

Will my primary care provider or team be aware of my visit?

If your primary care provider is part of Cheshire Medical Center or the Dartmouth-Hitchcock Health system, they will be notified through your electronic health records (EHRs). You can also contact your provider, make appointments and view your health records on our myD-H patient portal.

What if I don’t have insurance?

Services may be paid out-of-pocket or via credit card once services have been billed. See Cheshire Medical Center’s Billing and Charges page for more information.

What forms of payment do you accept?

We accept cash, checks, VISA, and Mastercard. See Cheshire Medical Center’s Billing and Charges page for more information.