Cheshire Medical Center Service Updates

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Service updates - 4/6/2022

Catch up on your primary care!

Our Family Medicine and Pediatric departments have caught up on appointments delayed during the most recent COVID-19 surge and have expanded their teams to give you better care. Call your primary care team to find out if you are due for a physical, immunizations, screenings and other routine or preventative care. You can now request or even self-schedule appointments for your regular providers via www.mydh.org or the MyChart app.

If you need an appointment today, call the Urgent Primary Care Visits team at  603-354-5484

If you are looking for a new primary care provider, please follow the instructions at Choosing a New Provider. Cheshire Medical Center and Dartmouth Hitchcock Clinics Winchester no longer have geographic restrictions on new primary care patients as we recently welcomed new providers.

Some departments are still extremely busy

Some specialty departments and all teams offering surgical procedures are still catching up on care delayed during the most recent COVID-19 surge. This delayed care has caused a current increased need for medical services at a time where we are experiencing a workforce shortage due to the strains of the pandemic. We look forward to providing normal services again soon if community transmission of COVID-19 continues to decline, but the demand for care is still straining our staff capacity. Our staff deeply appreciates your understanding and patience.

We are rescheduling some delayed or suspended services

At the beginning of December, we suspended all non-emergent procedures to prioritize beds and staff to care for critically ill patients.

We are now rescheduling the most urgently needed non-emergent procedures delayed earlier this winter.

We ask that you wear a fresh medical-grade mask to enter

We offer every patient and caregiver a fresh surgical mask before entering our facilities. Learn why we ask you to wear a fresh medical-grade mask.

We have expanded our visitation policy for patients who are not COVID-19 positive

We understand how important it is for patients to feel supported while at Cheshire by a visit from a family member or friend. Friends, family, and loved ones play an important role in the healing process. It is our goal to provide the best possible care while keeping our patients and staff safe during these unprecedented circumstances.

The primary goal of Cheshire’s visitation policy is to assure the safety of our patients and the health care workers caring for them. We continue to closely monitor the levels of COVID-19 in our community, assessing and revising this policy as needed in response to pandemic circumstances and circumstances within our Medical Center.

Understand the current Visitor and Caregiver Policy.

Wait times may be longer

Please plan your medical care accordingly and bring patience and kindness to those helping you. If you are able to see your provider via Virtual Visit rather than in-person, please ask to do so.

Plan ahead as prescription renewals may take longer

Please check how many refills are left on your prescriptions and plan ahead when you need to renew a prescription with your provider’s team. Please request renewals one week in advance; we now require 7 days to process prescription renewals. The easiest way to renew prescriptions is via your www.myDH.org account.

Our staff need your patience and kindness

Please know our staff is doing everything possible to care for our patients. Cheshire employees—people who are your neighbors and friends—need your patience, support, and encouragement. Even though the number of COVID-19 patients in our area has been drastically reduced, we are still catching up on care delayed due to the winter surge. While Family Medicine and Orthopaedics have appointments readily available, we are still working through a backlog of other specialty department appointments and procedures. Our staff are tired and working hard on your behalf. We deeply appreciate your patience and cooperation.

Virtual Visits and telemedicine

All our providers offer convenient, face-to-face virtual visits in the comfort of your own home via smartphone, tablet, or computer. We even have a support team standing by in case you need help. Call your provider's office directly to find out if a virtual visit is appropriate for the care you need.

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In-person appointments

We are safely seeing patients at Cheshire Medical Center and our satellite facilities but delayed some procedures in order to care for patients with the most urgent and critical needs during the recent COVID-19 surge. You can request an appointment by calling your provider's office directly.

Do you need a new primary care provider? Learn more and get started today.

What to expect at your in-person appointment

Every person in a Cheshire Medical Center facility must wear a fresh, medical-grade mask, even if fully vaccinated.

All Dartmouth Health members continue to require the use of an approved medical-grade mask inside all facilities at this time, without regard to vaccination status. Our policy will continue to apply to all staff, patients, visitors, and any others entering our facilities. Learn more about masking at Dartmouth Hitchcock Medical Center and Clinics locations.

For the safety of patients and staff during COVID-19, every patient and staff member is screened before entry.  Learn more about COVID-19 entrance screening and visitor policy.

Watch what you can expect when you seek care at our Medical Center:

Urgent Primary Care Visits

Our Urgent Visit providers are ready to help you every day of the year if you need immediate care for a problem that isn't life-threatening. Please call 603-354-5484 before arriving so we can best coordinate your care. We are able to treat some everyday illnesses and injuries via Virtual Visit or telephone.

Virtual Urgent Care is also available from Dartmouth Hitchcock Medical Center and Clinics and MDLIVE through a smartphone app. Learn about feeling better faster, from wherever you are, with Virtual Urgent Care. Virtual Urgent Care is not currently available for Medicare and Medicaid patients, due to Medicare and Medicaid billing rules and regulations

COVID-19 Care

If you have been exposed to COVID-19 in the last 10 days or have symptoms that may be COVID-19, please call ahead if you plan to seek any kind of medical care. This includes coming in for scheduled appointments.

You can reach Cheshire Medical Center at 603-354-5400 if you already have a scheduled appointment. Your provider may schedule a telemedicine virtual visit with you instead.

For more information, see our COVID-19 pages.

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