COVID-19 Community Testing FAQ

Tests will not be administered without scheduling an appointment in advance. Please review this important information.

What's on this page?

Here are some Frequently Asked Questions (FAQ) about Cheshire's COVID-19 community testing program.

Based on where I live, do I meet the residency requirements to be tested through this community program?

To get a test through this program, you need to be a resident within the Monadnock Public Health Region, or currently have a Cheshire Medical Center provider. View this map to determine if you meet the residency requirement. If you don't meet these requirements, here are some other locations (PDF) in New Hampshire that are offering COVID-19 tests.

How do I decide if I should be tested for COVID-19?

Please see the CDC's Symptoms of Coronavirus page for more up-to-date information, including a symptom-checker and when to seek medical attention.

What type of COVID-19 test is this? How is it given?

This test uses a nasal swab to collect the specimen. A nurse will insert a 6-inch long swab (like a long Q-tip) into the cavity between the nose and mouth (nasopharyngeal swab) for 15 seconds and rotating it several times. The swab is then inserted into a container and sent to a lab for testing.

Do you have information for children to prepare them for the test?

To prepare your child for what to expect, we recommend watching this video from The Children’s Hospital of Philadelphia.

What are the risks and benefits of getting a test?

Potential risks include:

  • Possible discomfort or other complications that can happen during sample collection. (I.e. bloody nose during specimen collection)
  • It is possible that this test can give a positive result that is wrong (a false-positive result).
  • It is possible for this test to give a negative result that is incorrect (false negative).

Potential benefits include:

  • The results, along with other information, can help your healthcare provider make informed recommendations about your care.
  • The results of this test may help limit the spread of COVID-19 to your family and others in your community.

How do I schedule an appointment?

A provider referral is not required; however, you must meet the residency requirements for this program or currently have a Cheshire Medical Center provider. To request an appointment, please do ONE of the following:

  • Fill out and submit this online form. This is the best way to request an appointment.
  • Call Cheshire Medical Center's COVID-19 Community Testing information line at 603-354-6700. For information in Spanish, call 1-833-625-9604 and a Spanish interpreter will answer and interpret calls.

Who should I contact about scheduling appointments for my business, school, or other organization?

Please send an email to chepublichealth@cheshire-med.com with your request and as much detail as possible. Someone will respond to your email within 2 business days.

During what times are appointments scheduled?

We offer drive-through testing appointments Monday through Friday from 4:00 to 7:00 pm. You must schedule this appointment in advance.

Where do I go if I have an appointment?

Scheduled appointments take place at the West Entrance of our main campus at 580 Court Street in Keene, NH.

What do I do when I arrive for my scheduled appointment time?

To keep everyone safe, please do the following:

Follow the instructions on the signs.

  • Stay in your car the entire time.
  • Keep windows shut unless you are directed to open them.
  • You are required to wear a face mask.

How much does the test cost, and what if I don’t have insurance?

The test costs $102. Cheshire will bill your insurance. If you don’t have insurance, we’ll help you apply for the NH COVID-19 Testing Benefit. Nobody will be turned away based on ability to pay.

How long does it take to get my test result and how can I get this information?

Your test result will be available within 5 to 7 business days. To receive your results, check your myD-H.org account. This is the fastest way to get your result. If you need to sign up for a myD-H.org account, click here to register. We will also mail your result via USPS to your address on file.

Due to heavy call volume, please do not call to find out whether your result is positive or negative. The attendants answering the phone line do not have access to this information.

  • If your result is positive, a nurse will reach out to you by phone, US mail, or myD-H to give you more information on how to manage your illness, monitor your symptoms and protect your loved ones.
  • If your result is negative, you will not receive a call. You will be notified via US mail or through myD-H. A negative test result only means that you did not have COVID-19 at the time of testing or that your sample was collected too early in your infection. Symptoms may appear 2 to 14 days after exposure to the virus. You could also be exposed to COVID-19 after the test and then get infected and spread the virus to others.

What if I have other COVID-19 related questions?

Please visit our COVID-19 FAQ page.

Other important information

Seek emergency medical care immediately if you have:

  • Trouble breathing
  • Persistent pain or pressure in the chest
  • New confusion
  • Inability to wake or stay awake
  • Bluish lips or face

Call 911 or call ahead to your local emergency facility. Notify the operator that you are seeking care for someone who has or may have COVID-19.

This initiative was financed under a contract with the State of New Hampshire, Department of Health and Human Services, with funds provided in part by the State of New Hampshire and/or such other funding sources as were available or required, e.g., the United States Department of Health and Human Services.