Norris Cotton Cancer Center at Cheshire Medical Center Re-Certified for High-Quality Cancer Care

NCCC Nurses together
NCCC at Cheshire staff members who helped to lead QOPI re-certification process (from left): Chantal Bedard, RN, MSN, OCN, clinical leader; Jennifer Michelson, MBA, RN, director, Oncology Service, and Business Operations; and Jill Beam RN, MSN, CRNI

Keene, NH—Norris Cotton Cancer Center (NCCC) at Cheshire Medical Center has received re-certification by the QOPI® Certification Program, LLC, a wholly owned subsidiary of the Association for Clinical Oncology (the Association) and an affiliate of the American Society of Clinical Oncology (the Society). The QOPI® Certification Program builds on the Society’s Quality Oncology Practice Initiative (QOPI®), providing a three-year certification for outpatient hematology-oncology practices that meet nationally recognized standards for quality cancer care.

"We’re very proud of this re-certification from the Association. It reflects our commitment to providing high-quality care for our patients," said Jennifer Michelson, MBA, RN, director of oncology services and business operations at NCCC at Cheshire. "We offer care through every step of a patient’s journey, using advanced cancer treatments of state-of-the-art technologies. The coordinated care offered here in Keene includes the specialty areas of radiation oncology, medical oncology, and surgical oncology. Other personalized treatments are available through seamless partnerships with other locations. We work together to give you high-quality cancer care, as close to home as possible."

NCCC at Cheshire first achieved certification in 2013. In applying for re-certification, they participated in a voluntary comprehensive site assessment against clearly specified standards that are consistent with national guidelines and was successful in meeting the standards and objectives of the QOPI® Certification Program.

"Practices that re-certify demonstrate passion for quality care," said, Association Chair Monica M. Bertagnolli, MD, FACS, FASCO. "By opting to dedicate time and resources toward this certification, they exemplify what all providers should strive for, in not just meeting guidelines and standards, but exceeding them."

QOPI® is a voluntary self-assessment and improvement program launched by ASCO in 2006 to help hematology-oncology and medical oncology practices assess the quality of the care they provide to patients. Through QOPI®, practices abstract data from patients’ records up to twice per year and enter this information into a secure database. More than 750 oncology practices have registered for QOPI®.

The QOPI® Certification Program was launched in January 2010, and nearly 300 practices are currently certified. This certification for outpatient oncology practices is the first program of its kind for oncology in the United States, and in 2016 the program was expanded internationally. The QOPI® Certification Program seal designates those practices that not only scored above the threshold on the key QOPI® quality measures, but met chemotherapy safety standards established by the Society and the Oncology Nursing Society.

QOPI® analyzes individual practice data and compares these to more than 170 evidence-based and consensus quality measures. The information is then provided in reports to participating practices. Individual practices also are able to compare their performance to data from other practices across the country. Based on this feedback, doctors and practices can identify areas for improvement.

To become QOPI® Certified, practices have to submit to an evaluation of their entire practice and documentation standards. The QOPI® Certification Program staff and task force members then verify through an on-site survey that the evaluation and documents are correct and that the practices met core standards in areas of treatment, including:QOPI certification emblem

  • Creating a safe environment—staffing, competencies, and general policy
  • Treatment planning, patient consent, and education
  • Ordering, preparing, dispensing, and administering chemotherapy
  • Monitoring after chemotherapy is administered, including adherence, toxicity, and complications
  • Treatment planning
  • Staff training and education
  • Chemotherapy orders and drug preparation
  • Patient consent and education
  • Safe chemotherapy administration
  • Monitoring and assessment of patient well-being

QOPI® and the QOPI® Certification Program are projects dedicated to innovative quality improvement programs. For more information, please visit the QOPI Certification website. Health care at NCCC at Cheshire is made possible in part by a generous donation from the Kingsbury family. Find more information about NCCC at Cheshire.